Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More


Welcome to
Link End Surgery

39 Pickersleigh Road, Malvern, Worcestershire WR14 2RP
 
  01684 568466

fax  01684 891064

Email  manager.linkend@nhs.net

Friends and Family Test Report (2016)

 

Introduction

 

We would like to thank all of our patients who completed a Friends and Family Test in 2016. Please find a summary of our main findings and actions below.

 

Results

 

Criteria

Score (%)

Patients who would be extremely likely to recommend us to their Friends and Family

74%

Patients who would be likely to recommend us  to their Friends and Family

19%

Patients who are neither likely or unlikely to recommend us to their Family and  Friends

3%

Patients who are unlikely to recommend us to their Family and Friends

4%

Patients who are extremely unlikely to recommend us to their Family and Friends

0%

Patients who didn’t know whether they would recommend us to their Family and Friends

0%

 

Summary of the main themes for positive comments received

 

  • Helpful staff and doctors
  • Friendly, polite and caring staff
  • Always get an appointment if needed
  • Doctors professional and supportive

 

Summary of the main themes for negative comments received

 

  • Building needs extending and improving
  • Difficult to get appointments
  • Lack of appointments and continuity with locums

 

What we have done

 

  • Created a new clinical room by converting part of our waiting area
  • Applied to NHS England for a grant to extend our building. Unfortunately, our application was rejected
  • Extended our triage appointments to make sure we use our appointments as efficiently as possible
  • Increased our locum cover and where possible, using Locums that can provide regular cover

GP Website from Wiggly-Amps Ltd. | Total visitors:110999 | Disclaimer