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Welcome to
Link End Surgery

39 Pickersleigh Road, Malvern, Worcestershire WR14 2RP
 
  01684 568466

fax  01684 891064

Email  manager.linkend@nhs.net

Home Visits

 

If you are a housebound patient  or are too ill to  attend surgery please telephone for a visit before 10.00 am (except in genuine emergencies) if possible.

 

The Doctors carry out their visits during the lunchtime period and you may receive a call from the Doctor to assess the visit request and to enquire if you are able to attend surgery.

 

All Doctors carry out home visits and it is not always possible to request a specific Doctor to visit.

 

 

Home Visits Guidelines


If you require a home visit please expect that you will be required to give the receptionist some indication of the nature of the problem. This then permits the doctor to make some assessment of the urgency of your request.

 

Our home visit guidelines are as follows:-

 

1. GP visit recommended

Home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving the terminally ill or the truly housebound patient for whom travel by car would cause a significant deterioration in their medical condition.

 

2. GP visit may be useful

Following a conversation with a health professional, it may be agreed that a seriously ill patient may be helped by a GP’s visit.

 

3. GP visit is not appropriate

In most of these cases a visit would not be an appropriate use of your GP’s time or best for the patient, for example:          

Heart Attack – severe crushing chest pain. In this case it is essential to get the patient to hospital as soon as possible and the correct approach is to call ‘999’ for an ambulance. 

Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are usually readily transportable and able to travel to the surgery. It is also likely that they would be assessed & treated more rapidly and effectively by attending the surgery, rather than waiting for a doctor to visit.

 

Please note: it is not harmful to take a child with fever outside.

Adults with common problems, such as cough, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the doctor’s surgery. 

NB. It is not the doctor’s role to arrange transport to the surgery. It is the responsibility of the patient or their carer to do this.

 

Summary


Home Visits are reserved for those patients who are too ill or too frail to attend the surgery. They are not a way for patients to resolve personal transportation problems. If a lack of transport is the only reason for requesting a home visit, then please note that your request will almost certainly be considered as inappropriate, and you will therefore be asked to come to the surgery to be seen. 

 

Please remember home visits after 12-noon are reserved for genuine emergencies only. After this time there is only one doctor ‘on-call’ and the time taken for a single home visit could be used to see up to 10 more patients at the surgery. 

 

If you request a home visit after 12-noon, it is likely that the ‘on-call’ doctor will telephone you to assess the urgency of situation and to decide whether the patient should be brought to the surgery where we have the necessary facilities and to best deal with the problem.



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